Shipping policy

Last Updated: 24 October 2026

At Pure Culture, we believe that care extends beyond our products. From the moment you place your order to the moment it reaches your doorstep, we are committed to making your experience smooth, reliable, and hassle-free.

Every order of Zero Pain — Joint & Mobility Oil is packed with care and entrusted to our delivery partners for safe transportation.

Please review our shipping and delivery policy below.

1. Order Processing Time

  • Orders are generally processed and prepared for dispatch within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During high-demand periods, promotional events, or unforeseen circumstances, processing may take slightly longer.

Once your order is dispatched, you will receive tracking information through SMS, email, WhatsApp, or another available communication channel.

2. Estimated Delivery Timeline

We deliver Zero Pain across serviceable locations in India.

Estimated delivery timelines after dispatch are:

  • Metro Cities: 2–5 business days
  • Non-Metro / Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Locations: 5–9 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, and other circumstances.

Possible reasons for delays include:

  • Courier or logistics disruptions
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Unforeseen operational circumstances

We make reasonable efforts to ensure that orders reach customers within the communicated delivery timeframe.

3. Shipping Charges

  • Applicable shipping charges, if any, will be clearly displayed at checkout before payment.
  • Free shipping may be available on eligible orders or during promotional offers.
  • Any minimum order value or other conditions for free shipping will be communicated on our website.

For voluntary returns, original shipping charges are generally non-refundable once the order has been dispatched.

However, where a refund is required due to a damaged, defective, incorrect, or otherwise non-conforming product, applicable shipping charges will be handled in accordance with our Return, Refund & Replacement Policy and applicable law.

4. Order Tracking

Once your order has been shipped, we will provide available tracking information, which may include:

  • Tracking ID
  • Courier partner details
  • Tracking link
  • Estimated delivery date

You can use the tracking link to monitor your shipment.

If you have not received tracking information after the expected processing period, please contact our support team.

Email: support@pureculture.co

WhatsApp: +91 9315585148

Our team will assist you in locating your order.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please ensure that your address, PIN code, and mobile number are correct.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful.
  • The courier may be unable to locate the delivery address.
  • Additional shipping charges may apply if re-dispatch is necessary.

If you notice an error in your shipping information, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, although changes cannot be guaranteed once the order has been shipped.

Any additional re-shipping charges attributable to incorrect customer-provided information will be communicated before re-dispatch.

6. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their service policies and local availability.

An order may be marked undeliverable if:

  • The customer is unavailable during delivery attempts.
  • The provided address is incorrect or incomplete.
  • The customer cannot be contacted.
  • The shipment is refused without an applicable reason.

If delivery is unsuccessful, the package may be returned to our facility.

In such cases:

  • We may contact you to arrange re-delivery.
  • Additional shipping charges may apply where the failed delivery resulted from incorrect customer information or an avoidable customer-side issue.
  • Any eligible refund will be processed in accordance with our Return, Refund & Replacement Policy and applicable consumer rights.

We will communicate applicable charges before arranging a new shipment.

7. Damaged, Leaking or Tampered Packages

Every Zero Pain order is packed with care to protect the product during transportation.

If your package arrives visibly damaged, leaking, or showing signs of tampering:

  • Photograph the outer packaging and affected product.
  • If possible, report visible damage to the delivery partner.
  • Contact our support team as soon as possible, preferably within 24 hours of delivery.
  • Retain the product and packaging until our team provides further instructions.

Please share:

  • Order ID
  • Photographs of the damaged product or packaging
  • A brief description of the issue
  • An unboxing video, if available

An unboxing video is helpful but not mandatory.

After reviewing the concern, we will arrange an appropriate resolution, including a replacement or refund where applicable.

The suggested 24-hour reporting period helps us investigate shipping issues promptly and does not restrict your statutory consumer rights.

8. Delayed, Lost or Missing Shipments

Occasionally, shipments may experience unexpected delays or tracking issues.

If your order is significantly delayed, marked as delivered but not received, or appears lost in transit, please contact our support team.

We will coordinate with the courier partner to investigate the shipment.

If an order is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund in accordance with applicable law.

We remain committed to assisting customers until delivery concerns are appropriately resolved.

9. Delays Beyond Our Control

Certain circumstances may affect delivery timelines, including:

  • Natural disasters
  • Severe weather conditions
  • Strikes or transportation disruptions
  • Government restrictions
  • Public health emergencies
  • Courier network interruptions

While these events may be beyond our reasonable control, we will make reasonable efforts to communicate delays, coordinate with delivery partners, and help resolve affected orders.

Nothing in this policy limits remedies available to customers under applicable law.

10. International Shipping

Currently, Pure Culture ships within India only.

International delivery is not available through our standard website checkout.

For international business or shipping enquiries, please contact:

support@pureculture.co

11. Contact Information

For shipping-related questions, tracking assistance, or delivery concerns, please reach out to us.

Brand: Pure Culture

Registered Company: Amritmala Pvt LTD

Email: support@pureculture.co

Phone / WhatsApp: +91 9315585148

Registered Address:

Block E, CC Colony,
Opposite Rana Pratap Bagh,
Delhi – 110007, India

Our team is here to assist you with your order and delivery concerns.

From Our Family to Yours.

For over 70 years, care has been at the heart of our family's tradition.

As we bring Zero Pain into more homes, we remain committed to delivering every order with the same attention, responsibility, and thoughtfulness.

Pure Culture

From Our Family to Yours.